Terms and Conditions

    • The photography and videography packages offered on this website are available for estate agents, commercial enterprises, or anyone looking to make a video or list a holiday / Airbnb or rental property in the Rotorua, Whakatane, Taupo and Tauranga regions. Bookings in Auckland and Hamilton can be taken for an additional fixed transport cost (subject to availability).
    • Shoots can be weather dependent, (especially Twilight and Drone shoots) so we will update you prior to the shoot day if a re-schedule is recommended. If you would like to move your booking for any reason - weather or otherwise, please do so at least 24 hours before the shoot. If for any reason you decide to re-schedule on the day of your booking, you may be charged a $30 late re-scheduling fee.
    • If for any reason at all you are unhappy with the re-touching or composition of the Photographs, or of the edit of your video, let us know within five days of receiving the files, and we will happily make it right.
    • We will make our very best efforts to make properties look their best, and may do some quick tidying and re-arranging, but ViewPro will not be liable for homes that have been improperly staged. If you decide after the shoot that you would like to re-shoot after re-staging, you may be charged a re-shoot fee at 50% of the value of the original booking.
    • If you are an agent or commercial enterprise and have chosen to be invoiced, payment must be made within 30 days of the booking. The 'Invoice Me' feature is not available for individuals or private sellers, and in this case, payment must be made upon the initial booking.
    • Digital assets produced become the property of the purchaser upon delivery and no royalties are required from their intended commercial use or reproductions of the images and/or video, by the original owner. Re-sale of footage or photography is strictly forbidden. ViewPro reserves the right to feature photography or video footage produced by us, on our website and various social media channels (including YouTube). Should you choose to opt out of having footage or photography produced for you, featured by us, just notify us and we will remedy this for you immediately.